Refund policy

Last updated: 27 October 2026

Returns and cancellations

Return eligibility depends on the items in your order. You can request a return within 30 days of delivery. Return postage is free and we will provide a return label.

Where returns are accepted, items should be returned in the condition in which they were received, unworn or unused, with their labels and original packaging, or as otherwise specified in the return instructions. We may reduce your refund if an item has been used, damaged or handled more than necessary.

You can request an operational cancellation or removal of items within 15 minutes of placing your order. This does not limit any statutory cancellation rights described below.

How to request a return or cancellation

Contact support@nexlic.com before returning an item. Acceptance depends on the conditions above and your rights under applicable law. If approved, we will provide a free return label, instructions and the return address. Items sent back without a prior return request will not be accepted, subject to your statutory rights. To request cancellation, contact us.

Damaged, faulty or incorrect items

Please inspect your order on receipt and contact us promptly if an item is faulty or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return conditions or disclosed on the product page, website or in store at the time of purchase. Contact us if you have questions about a specific item.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union purchasing goods online, you may have the right to cancel within 14 days of receiving the goods, for any reason, unless an exemption applies. After notifying us, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of the cancellation, but may withhold the refund until we receive the returned goods or evidence of their return. Eligible refunds include the product price and standard delivery charges paid. Any extra cost for express or premium delivery above the standard delivery cost does not have to be refunded. Follow the return instructions above or contact us to cancel.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel within 14 days of receiving the goods, unless an exemption applies. After notifying us, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned goods or evidence that they have been sent back. Eligible refunds include the product price and standard delivery charges paid. We may decline to refund additional charges for express or premium delivery above the standard delivery cost. Follow the return instructions above or contact us to cancel.

Refunds

After receiving and inspecting an eligible return, we will notify you of approval and process your refund within 5 days. Refunds are made to the original payment method unless otherwise indicated. Your bank or payment provider may need additional time to display the refund. Contact us if an approved refund has not appeared within a reasonable time.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to faulty or misdescribed goods, goods not delivered within the required or agreed time, or goods that otherwise do not comply with applicable law.

Contact

For cancellations, returns, exchanges or damaged items, email support@nexlic.com or see our contact information.